How Invoice Selection on Agent Open Balances Payment Affects Accounting

Overview:

In this article, we will review how the selection of Invoices for payment from the Agent Open Balances affects the way the payment syncs to the Accounting module. Please find the available resources below.

Quick Reference:

When you select an invoice by checking the box next to it, this indicates that the invoice should be paid from the agent’s commission. Once the transaction is uploaded to accounting, the selected invoice(s) will automatically be marked as paid, and the corresponding amount will be deducted from the commission disbursement. Please ensure only the appropriate invoices are selected before uploading.

Important: If an invoice is not selected (checkbox is left unchecked) or no invoices are listed, the payment amount will be recorded in the Accounting module as a credit under the agent’s customer profile. This credit may or may not be automatically applied to open invoices, depending on the "Apply Credits" setting.

However, this method is not recommended if open invoices are listed, as it can lead to unapplied credits, or delayed payment application. It is best to always select the relevant invoices when processing commission payments.